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This proved to be a road trip and a half! Taking my mate Graham with me we were going to meet Mark who is one of the Full 92's registered members. I'd sorted out his National Express coach travel from Clacton to Romford and we would be meeting him there and travelling to Dagenham together.After about 30 mins on the road I received a call from Mark saying that he had missed the coach by seconds so was a little bit stuck. Feeling bad for him I decided to go the extra mile (or 120!) and drive to pick him up from Clacton. This just goes to show how far I will go to make sure my members have a great experience with The Full 92!
And so the road trip was on. Evesham to Clacton, Clacton to Dagenham, then to Romford and finally back to Evesham. A day of 9 hours in the car, but all made for a great day out watching football. And even though this is extreme, I like to make sure that our members get the best service possible! Mark got a chauffeured service from his home town and then picked up the return National Express for the trip home. You may think I'm mad, but to me customer service is the most important thing. Surely you must all agree?
